Website and portal terms of use

1. Who we are

Duplex Strata is a registered business name of Townhouse Strata Pty Ltd (ABN 48 648 492 942), a licensed strata managing agent in New South Wales. "We", "us" and "our" mean Townhouse Strata Pty Ltd. You can reach us at [email protected] or (02) 4971 0363.

2. What the portal is for

The portal is a record-keeping and decision-making tool for two-lot strata schemes we manage or are in the process of being appointed to. It stores the strata roll, documents, insurance details, budgets and written resolutions for your scheme, and lets each owner approve or decline resolutions online.

The portal is not a substitute for the owners corporation's own decisions. We prepare and record; the owners decide.

3. Who may use it

Access is limited to the current owners of the two lots (or a person an owner has authorised in writing, such as an attorney or company officer) and our staff. You sign in with a one-time code emailed to the address on the strata roll. Keep that email account secure — anyone who can read it can act as you in the portal. Tell us straight away if you think someone else has used your access.

4. Your responsibilities

You confirm that you are an owner of the lot you say you own, and that the information you enter — names, contact details, documents, insurance certificates, payment evidence — is true and complete. We rely on it, and so does your neighbour. Do not upload material you do not have the right to share, or anything unlawful, offensive or unrelated to the scheme.

5. Written resolutions

When you click "Approve" or "Decline" on a resolution, that is your vote as the owner of your lot and we record it with the date, time and your sign-in details. A resolution shown as "Approved" has been approved by the owners of both lots and takes effect as described in the resolution. If you approve something by mistake, contact us immediately — we can only correct it before it has been acted on.

6. Fees and payment

Our fee is set out in the agency agreement and on the pricing section of this site, is charged once a year for the whole scheme, and is paid by card through Stripe. One owner pays on behalf of the owners corporation; how the two owners share that cost between themselves is a matter for them (usually by unit entitlement). We do not hold or handle any other money for your scheme. If a renewal payment fails, we will tell you and give you time to fix it before any service is paused.

7. Availability and changes

We aim to keep the portal available at all times but cannot promise it. We may take it offline for maintenance, and we may change or add features. If we ever close the service, we will give you at least 30 days' notice and a full export of your scheme's records.

8. Your records belong to the owners corporation

Everything stored for your scheme — the roll, documents, resolutions, insurance and budget records — belongs to the owners corporation, not to us. You can download a complete export at any time from the portal. When our appointment ends, we hand the records over as the Strata Schemes Management Act 2015 requires.

9. Liability

We take care to keep the portal accurate and secure, but it is a tool and things can go wrong. To the extent the law allows, we are not liable for loss caused by information you or your neighbour entered incorrectly, by your email account being compromised, or by interruptions outside our control. Nothing in these terms limits rights you have under the Australian Consumer Law or the Property and Stock Agents Act 2002.

10. Governing law

These terms are governed by the law of New South Wales.