Five steps, about 15 minutes each side
- Tell us about the property — address, strata plan number (it's on your rates notice or insurance certificate), whether the homes are attached, who manages it now. You see your price straight away. 2 minutes.
- Both owners' details — we email the second owner an invitation. Nothing proceeds until you've both completed your part. Same day.
- Upload what you have — each owner fills in the strata roll and uploads the strata plan, by-laws and insurance certificate. Anything the law needs that neither of you holds, we order at cost (usually $20–40) — and only with your OK. 10 minutes.
- Approve and sign — the resolution appointing us is approved by both owners online; the agency agreement and our disclosures arrive in one e-sign envelope. The first year is paid by card. 10 minutes.
- Log in to your portal — documents, insurance status, resolutions waiting for a decision and your annual statement, all in one place, visible to both owners. Live within a week.
What happens each year
| When | What | Who acts |
|---|---|---|
| Sign-up | We check the strata roll and chase any missing documents | Both owners upload and approve |
| Insurance renewal | Reminders at 60 and 14 days; when the new certificate is uploaded, we check it and email the result | Owners renew; we check |
| Start of the financial year | Fill in the simple budget page together — pick the items, the portal splits the cost by unit entitlement | Both owners sign online |
| Any time | Use the ready-made forms for a repair, a change to a home, insurance, savings, a by-law or a meeting record | Both owners sign online |
| Valuation | Reminder once the last valuation is 4 years old (good practice is a new one at least every 5 years, so the insurance matches the rebuild cost) | Owners arrange it; upload the report |
| When a home sells | We issue the Section 184 certificate to the conveyancer | Requester pays the regulated fee |
| Renewal | Notice 3 months before the term ends, reminder 1 month before | Owners decide |
What we deliberately don't do
We don't hold meetings, arrange repairs, step into disputes between neighbours, or hold your money. You pay the insurer and any tradespeople directly and upload the receipt. That keeps the fee at $395 + GST a year. If you'd rather a manager did all of that, that's full management with Townhouse Strata — same licence, same person, different service.
Where the law is at (03-10-2026)
- From 1 October 2026 (now in force): 2-lot schemes no longer lodge the annual Strata Hub report (NSW Fair Trading, "Changes to strata laws").
- Small strata scheme rules (no meetings, decisions by written resolution of both owners, new s 7A): in a Bill that has passed the Legislative Assembly and is before the Legislative Council. They start on a date to be proclaimed. Until then, where the law still requires a meeting, we give you a simple template pack so you can hold it yourselves in a few minutes.
- Unchanged: the duty to insure the building for full replacement value in the owners corporation's name, to keep common property in repair, to keep a strata roll and records, and to provide a Section 184 certificate when a lot is sold.