How it works
Sign up the way you'd buy anything else online. Both owners take part — the law requires it. Nobody has to talk to anyone, though there is a "book a 10-minute call" button on every page if you'd rather.
Five steps, about 15 minutes each side
- Tell us about the duplex — address, strata plan number (it's on your rates notice or insurance certificate), whether the homes are attached, who manages it now. You see your price straight away. 2 minutes.
- Both owners' details — we email the second owner an invitation. Nothing proceeds until you've both completed your part. Same day.
- Upload what you have — each owner fills in the strata roll and uploads the strata plan, by-laws and insurance certificate. Anything the law needs that neither of you holds, we order at cost (usually $20–40) — and only with your OK. 10 minutes.
- Approve and sign — the resolution appointing us is approved by both owners online; the agency agreement and our disclosures arrive in one e-sign envelope. The first year is paid by card. 10 minutes.
- Log in to your portal — documents, insurance status, resolutions waiting for a decision and your annual statement, all in one place, visible to both owners. Live within a week.
What we do each year
| When | What | Who acts |
|---|---|---|
| Sign-up | Check the strata roll, chase any missing documents, issue the appointment resolution | Both owners approve |
| Insurance renewal (60 and 14 days out) | Remind both owners; when the new certificate arrives, run the four-point check and email the result | Owners renew; we check |
| Start of financial year | Prepare a one-page budget resolution splitting the year's costs by unit entitlement | Both owners approve |
| Any time | Draft any other written resolution the owners need — a repair, a by-law, a change of insurer | Both owners approve |
| When a home sells | Issue the Section 184 certificate to the conveyancer within about 36 business hours (the legal limit is 14 days) | Requester pays the regulated fee |
| Annually | Send both owners a compliance statement: what's in place, what's due, what's missing | We report |
What we deliberately don't do
We don't hold your money. You pay the insurer and any tradespeople directly and upload the receipt; the portal tracks what's been paid against the budget. That keeps the fee low and means there's no trust account between you and your own funds. If you'd rather a manager held the funds and paid the bills, that's full management with Townhouse Strata — same licence, same person, different service.
Where the law is at (15-09-2026)
- 1 October 2026: two-lot schemes stop lodging the annual Strata Hub report (NSW Fair Trading, "Changes to strata laws").
- Small strata scheme rules (no meetings, decisions by written resolution of both owners, new s 7A): in a Bill that has passed the Legislative Assembly and is before the Legislative Council. They start on a date to be proclaimed. Until then, where the law still requires a meeting we hold a short online one for you at no extra cost.
- Unchanged: the duty to insure the building for full replacement value in the owners corporation's name, to keep common property in repair, to keep a strata roll and records, and to provide a Section 184 certificate when a lot is sold.
Two-lot scheme? Get the legal side done for $395 + GST a year.
Start sign-up See what's includedNo meetings, no commissions, no money handled. Both owners sign online.